SHIPPING POLICY

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Please be aware when placing an order for 1st Class shipping that this order will be packed + shipped within 24hours of you placing your order. Your order will not necessarily be shipped the exact same day you place your order (due to postal collection times + other factors) but it will ALWAYS be posted the following day 1st class.

RETURN POLICY

RETURNS AND EXCHANGES

I gladly accept returns

Contact me within: 14 days of delivery

Ship items back within: 30 days of delivery

I don't accept exchanges or cancellations

But please contact me if you have any problems with your order.

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

  • Custom or personalised orders

Conditions of return

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

PAYMENT METHOD

All payments are required before any items are posted.

Deposits are required for commissioned art work, this will be discussed during the enquiry process and will differ between clients. Full payment will then be required before the finished item is posted.

Paypal accepted. 

  • Facebook - Grey Circle
  • Instagram - Grey Circle

SAMANTHA LOIS ILLUSTRATIONS

info@samanthalois.com