Shipping & Returns
All orders below £50 will be charged £3 postage, any orders above £50 qualify for free shipping. All parcels are sent on a 2nd Class Signed for service. If you wish to upgrade your postage please contact Samantha Lois at firstname.lastname@example.org to discuss this and arrange the payment for this service.
All orders will be processed within 3-5 business days.
All made-to-order items will take upto two weeks to make before they are ready for shipping. They will then be shipped on a 2nd Class Signed for service.
Samantha Lois currently only ships to UK addresses, however if you wish for an item to be sent overseas please contact us for a quote.
If your item arrives damaged you must contact us within 3 days of you receiving your order.
Return & Exchange Policy
If you have changed your mind about an item you must contact us within 14 days from the day you receive your order to arrange a return. You as the buyer are responsible for the returns postage fee. Your item must be returned within 28 days from the day you receive your order. This must be unused, undamaged and returned in its original condition. You as the buyer are responsible for the safe return of your order, any damages in transit will be charged accordingly. If you return your item after the 28 day time frame you are no longer entitled to a refund will be liable to pay for postage for the item to be returned to you.
For your own security please retain proof of/track your postage as any items lost in the post risk a refund rejection.
Made-to-order items are not eligible to return or refund.
Items purchased with a gift card are not eligible for a refund.